The fine print
Terms of Service
Last updated: November 14, 2026
These terms apply to estimates and orders placed with Positive Printers through positiveprinters.com, our chat assistant, email or phone.
Estimates and prices
Online prices are estimates until we review your order and files. Prices are plus shipping and tax unless shown otherwise. If something changes the price (size, quantity, file work, rush), we tell you before we print.
Proofs and approval
Every file is checked by a person, and nothing prints until you approve a proof. Please check spelling, phone numbers, colors, layout and quantities carefully. Once you approve, you accept responsibility for anything shown on the proof.
Your files
You confirm you have the right to print everything you send us, including logos, photos and fonts. We may refuse jobs we believe infringe someone else's rights or are unlawful.
Color and quantity
Color can vary slightly between screens, papers and print runs, and between one order and the next. Commercial printing can run slightly over or under the ordered quantity; we bill for the quantity ordered.
Turnaround and shipping
Turnaround starts after proof approval and payment, and counts business days. Ship dates are estimates; carriers set delivery times. Rush service is available on many items for an added charge.
Payment
Orders are invoiced online and paid by card or bank transfer through Stripe, unless we have agreed other terms with your business. Coupon codes cannot be combined unless stated.
Changes and cancellations
You can change or cancel an order free of charge until you approve the proof. After approval, work already done may be billed.
Problems with an order
If something is wrong because of our mistake, tell us within 7 days of delivery and we will reprint or refund that item. Because everything is custom made, we cannot accept returns for approved orders that match the proof. Our responsibility is limited to the amount paid for the affected item.
Governing law
These terms are governed by the laws of South Carolina.
printshop@positiveprinters.com · 803-802-3345 · Fort Mill, South Carolina