The fine print
Privacy Policy
Last updated: November 14, 2026
Positive Printers ("we", "us") is a commercial printing company in Fort Mill, South Carolina. This policy explains what we collect when you use positiveprinters.com, our chat assistant, or our client portal, and what we do with it.
What we collect
- Contact details you give us: name, business name, email, phone, and shipping or billing address.
- Order details: products, quantities, notes, estimates, proofs and approvals.
- Files you upload: artwork, logos and other print files.
- Chat and voice conversations with our assistant, Gus, and messages you send us.
- Basic website data: pages viewed, device and browser type, and how you found us, collected through cookies and similar tools.
How we use it
- To price, proof, produce, ship and invoice your order.
- To answer your questions and follow up on estimates.
- To send order updates, and marketing emails or texts only if you agreed to receive them.
- To improve our website and measure our advertising.
Who we share it with
We share information only with companies that help us run the business: printing and shipping partners (only what they need to make and deliver your order), payment processing (Stripe; we never see or store your full card number), our customer and messaging platform (HighLevel), file storage, and analytics and advertising tools (Google Analytics, Google Ads and Meta). We do not sell your personal information.
Text messages
If you opt in to texts, message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share or sell your mobile number or text-messaging consent with anyone for their marketing.
Your artwork
Your files stay yours. We use them only to produce your order and to reprint when you ask. We show customer work in our portfolio only with permission, and we remove it on request.
Cookies
We use cookies for the cart, to remember your choices, and for analytics and advertising. You can block or delete cookies in your browser; the cart may not work without them.
Your choices
You can ask us to see, correct or delete your information, or to stop marketing messages, by emailing printshop@positiveprinters.com or calling 803-802-3345. We keep order records as long as needed for taxes, accounting and reorders.
Changes
We may update this policy. The date at the top shows the latest version.